This report summarises the work emanating from Task 5.2 of crossCert, bringing together the results of an end-user survey across European countries and a subsequent workshop investigating user needs for EPCs. Individual outputs are discussed for those two different activities, followed by the additional findings and conclusions that can be achieved from the collective learning from multi-method user engagement.
The survey suggested that there are varying levels of trust in inputs and outputs used with EPC assessments, though outputs generated from EPCs were seen as less robust than the inputs. Although limited by sample size, the survey suggested some variation in response by country – though one requiring further study.
The workshop demonstrated a wider appreciation of what different user groups want from EPCs. Particular concern was shown around the balance of detail (to accommodate the needs of different users) and simplicity of presentation (to clarify meaningful action).
crossCert – Report on EPC design and user experience